Depending on the completeness of submitted documents, claiming may range between 1-10 days on a regular cases and 14 days or more on special cases.
Category: FAQ
How do I claim my insurance?
To claim your insurance, please send an email via [email protected]. Written notice of incident on which claim may be based must be given to Cebuana Lhuillier Insurance Brokers within thirty (30) days after the date of the accident causing such disablement/dismemberment.
Once approved, claim your benefit at any Cebuana Lhuillier branch nationwide.
Please note that some health insurance may be covered by cashless claims. This means, clients may no longer need to pay any amount during hospitalization.
How do I renew my insurance?
Depending on your insurance plan, you may visit a Cebuana Lhuillier, Cebuana Lhuillier Financial branch or via online
How do I update my policy?
To update your policy, please send an email via [email protected]
Whom can I designate as beneficiary?
A beneficiary refers to an individual specified in an insurance policy who is eligible to receive the benefits of the policy upon the approval of a claim for death. Immediate family members or, in certain instances, business partners are typically the most frequently designated beneficiaries.
Can I get multiple insurance products?
Yes, you can get multiple insurance products.
Can I get insurance for someone other than me?
Yes, visit our Online Shop to purchase for a loved one Or visit a Cebuana Lhuillier branch along with the person you would like to insure.
How many policies can I avail?
This may vary depending on the insurance product you would like to purchase
Where can I buy insurance?
Cebuana Lhuillier’s insurance is available via online, via our physical stores & via our retail partners.
In-store
All Cebuana Lhuillier branches nationwide
All Cebuana Lhuillier Financial branches nationwide: Ayala Market Market, Robinsons Galleria, Robinsons Manila, SM Manila, Ali Mall Cubao
Online
www.protectnow.comhttps://www.lazada.com.ph/shop/cebuana-lhuillier-insurance-brokers
https://shopee.ph/clis2019
https://help.gcash.com/hc/en-us/sections/13776979330073-Cebuana-Lhuillier
https://www.insurebox.ph
https://www.insurebox.ph
https://www.messenger.com/t/116956164988102/
How much are your insurance products?
Accident Insurance – as low as P10
Vehicle Insurance – as low as P300.40
Health Insurance – as low as P400
Comprehensive Insurance – as low as P50
What is the right insurance for me?
This will depend on your current needs as well as your financial capability. Cebuana Lhuillier offers insurance products for as low as P10 to ensure that every Filipino has access to insurance protection and benefits.
What type of insurance are available?
Cebuana Lhuillier currently offers accident, vehicle, property, health, life & comprehensive insurances that are tailor-fit to the needs of every Filipino.
Who can be a policyholder?
This will depend on the terms and conditions of each policy type. Policyholders can be as young as 15-day old infants to up to 70 years old
Who can purchase insurance?
Anyone of legal age (18 years old and up) can purchase insurance
Who is Cebuana Lhuillier Insurance Brokers Inc?
Cebuana Lhuillier Insurance Brokers Inc is the insurance arm of Cebuana Lhuillier
?Can I claim my remittance in Cebuana Lhuillier
If the sending agent is one of the international tie-up partners of Cebuana Lhuillier, clients may claim their money at any branch. Click here for the complete list of remittance partners.
How do I send money (domestic)
- Visit any Cebuana Lhuillier branch and fill out the Pera Padala form.
- Present the accomplished form, valid ID, and 24k card (if you are a 24k cardholder) to the branch personnel.
- Give the total amount to be paid.
- Secure the Pera Padala form (and count the change received, if there is any).
- Provide the 10-digit control number to the receiver/beneficiary.
How do I know the service fee for sending money
Rates vary. Please click here for Pera Padala rates and charges.
Can I authorize someone else to claim my money
No, If the receiver or beneficiary is not available to claim the money, they may advise the sender to amend the receiver’s name.
Can I cancel or refund my remittance
The sender may cancel or refund their remittance. The sender needs to visit the branch where the transaction was processed. Please be reminded that the service fee is non-refundable.
Can I change the receiver’s name? How
The sender may visit any branch of Cebuana Lhuillier to change the receiver’s name. The sender needs to bring the Pera Padala form and present a valid ID. There is an amendment fee of Php10.
What are the acceptable IDs when pawning
As required by BSP, Clients who engage in a financial transaction with covered institutions for the first time shall be required to present the original and submit a clear copy of at least ONE (1) valid photo-bearing identification document issued by an official authority. For our clients’ convenience, Cebuana no longer requires submission of the photocopied ID. IDs are captured using a webcam in all branches. Clients are also required to submit an updated photo and other relevant information whenever the need for it arises.
Click here to see complete list of accepted IDs
Where would I see the contact number of your branches
Click here to check the branch contact number
What time are you open and closed
Business hours of branches vary. Click here to check the branch business hours.
Where do I claim my remittance
Clients may visit any branch to claim their remittance.
Am I required to avail of ProtectMAX insurance
Our ProtectMAX personal accident microinsurance is optional. However, we highly recommend that you avail of it, considering the premium benefits that you will enjoy if you have one. For only P50 per certificate, you will get up to P25,000 personal accident coverage plus P5,000 fire cash aid and P1,000 hospital cash assistance for four months.
What is the period of coverage of ProtectMAX
Each ProtectMAX personal accident microinsurance certificate is valid for four months from enrollment. You must renew your ProtectMAX certificates after four months to continue your eligibility for the claiming of benefits should the time of need arise.
Sample Partnership Faq
Missing Content
Does a Money Remittance transaction have an expiry
Most money transfer transactions are valid for 5 years with the exception of international remittance via Moneygram which is valid only for 45 days.
I’m only sending money, why do I have to present a valid ID for this transaction
We only require IDs from clients who will be sending money remittance for the first time. This is in line with our compliance with the Bangko Sentral ng Pilipinas (BSP) policy of knowing our clients to ensure the safety and integrity of your transaction.
?Can I still renew or redeem my item even if I lost my pawn ticket
Yes. Immediately inform your branch of the loss so that we can prevent redemption by unscrupulous individuals. During renewal or redemption, you need to present a notarized affidavit of loss and valid IDs.
?Will my jewelry item be damaged during appraisal
No. Our branch personnel are expertly trained to carefully appraise jewelry items. In some cases and with your permission, however, special tools may be needed to better appraise the items. The effects of these tools on your item will be barely noticeable.
?Aside from jewelry items and appliances, what other items do you accept for pawning
We also accept electronic gadgets such as mobile phone, digicam, videocam, magic sing, and the like. Inquire from the pawnshop nearest you for the other items accepted for pawning.
?Is my pawned item safe while in your custody
Yes, your item is safe because it will be placed in a sealed plastic pouch with your signature. This ensures that your item will never be tampered. Aside from this, we have enforced in every branch tight security measures to ensure the safety of the item you’ve entrusted with us.
?Can I see my item even if I will not redeem it
As part of our security measures, we do not allow items to be brought out from the vault except when the item is redeemed. This is to ensure the safety and security of your items.
?Can I redeem my item anytime during business hours
You can redeem your item anytime except on Sundays and after 5pm from Monday to Saturday.
?How can I avoid foreclosure of my item
To avoid foreclosure, you need to renew or redeem your item on or before the expiry date, that is, 120 days from the loan date.
?Will you be sending a notice/reminder prior to the expiration of my loan
Yes, we will send a notice via postal mail. Therefore, it is important that you provide us with your complete and updated address.
?What happens to my foreclosed item
Foreclosed items are offered for public auction. The auction schedules are published in various tabloid newspapers.
?Can anyone redeem the item on behalf of the pawner
We encourage our pawners to personally redeem their items. In the event that they are unable to do so, they may authorize another person to redeem the item on their behalf. Both the pawner and authorized representative must sign at the back portion of the pawnticket. Upon redemption, the representative must present the duly signed pawnticket along with the valid IDs of the pawner and the authorized representative. This is to ensure the safety and integrity of the item redemption and protection of our pawner.