Question 1

How can I get eCebuana mobile App?

Accepted Answer

Step 1: Go to Google Play Store or Apple App Store
Step 2: Search “eCebuana”
Step 3: Download the app and install it on your device

Question 2

What are the features available in eCebuana mobile App?

Accepted Answer

With eCebuana App, you can enjoy the following features and benefits:

Question 3

What username and password should I use?

Accepted Answer

For new users: You will need to register an account via App or visit any Cebuana branches.
Existing account holders: You can use your existing eCebuana username and password to log in.

Question 4

Can you still use the eCebuana App overseas as long as you are connected to the internet?

Accepted Answer

For new users: You will need to register an account via App or visit any Cebuana branches.
Existing account holders: You can use your existing eCebuana username and password to log in.

Question 5

How can I activate login via Fingerprint authentication?

Accepted Answer

Log in using your fingerprint and simply log in to your eCebuana App and nominate a 5-digit device PIN.

Question 6

Is there a fee in using the eCebuana app?

Accepted Answer

The App is free but usage of the App requires an internet connection, data charges may incur if you are not connected to a WiFi connection.

Question 7

Is using the eCebuana app safe?

Accepted Answer

To ensure that your mobile banking experience is both secured and convenient, Cebuana Lhuillier Bank employs the latest security measures and technology to eCebuana App.

Question 8

What is my transaction PIN?

Accepted Answer

Our transaction PIN is the 4-digit PIN you nominated when you opened your Cebuana Micro Savings Account. You will be required to input your PIN to complete your transactions for added security.

Question 9

How can I transfer money with my app?

Accepted Answer

With eCebuana App, you can now Send Money to your family and friends through:
- Send Money to Any Cebuana Lhuillier Branch Generate a Domestic Remittance from your Micro Savings Account which can be picked up at any Cebuana Lhuillier Branch and Agent nationwide.
- Send Money to Other Micro Savings Account You can now send money to anyone with a Micro Savings Account. Just input the 12 digit Micro Savings Account Number of your intended recipient.
- Send Money to Other Banks via InstaPay You can now send money to other Banks via InstaPay, whenever, wherever. If you’re regularly transferring money to someone, it is recommended that you enroll the recipient’s account.
- Send Money to Other Banks via QR Code You can now send money to other Banks via QR code, whenever, wherever. If you’re regularly transferring money to someone, it is recommended that you enroll the recipient’s account.

Question 10

Are there maximum transaction limits to transfer?

Accepted Answer

Yes, sending money to any Cebuana Lhuillier Branch and other Banks via InstaPay has a limit of PHP 50,000 per transaction; while sending money to other Micro Savings Account has a limit of PHP 5,000 per transaction

Question 11

Is there a limit as to how many times I can transfer?

Accepted Answer

Yes, with Send Money to other Micro Savings account, you will be allowed to do up to three transfers per day

eCebuana App

Check out the following app Features: