Micro-financial services companies ensured access to quick cash at the height of pandemic


During the enhanced community quarantine in Metro Manila that left 50% of banks operating on limited capacity, most micro-financial institutions continued to operate, offering pawning, money remittance, bills payment, and microinsurance products and services to low-income Filipinos.

Cebuana Lhuillier was one of those microfinancial services companies who continued to operate, ensuring that 90% of its branches were open, especially for those who need to pawn their gadgets or jewelries to avail of quick cash loans. The company also serviced remittance transactions for those who needed to receive or send money.

“It was very challenging just to ensure that we have as many branches open as possible. After putting safety protocols in place for both our front-liners and our clients, we were able to continue our services, with only a small number of branches severely hampered,” said Jean Henri Lhuillier, president and CEO of Cebuana Lhuillier.

With an extended community quarantine, the company makes sure that all of its branches will continue to observe proper health protocols, with all branch personnel, including guards on duty, required to wear proper hygiene gear including gloves and masks. It also implements social distancing and disinfection measures, as well as a “no-contact” rule to avoid the spread of any disease.

As the COVID-19 threat still remains, the presence of micro-financial institutions will continue to assure Filipinos that they will always have something they can rely on for tougher times.

Aeta community in Pampanga no longer unbanked

This Aeta community in Barangay Villamaria in Pampanga can now look forward to saving their hard-earned money through their Cebuana Lhuillier Micro Savings accounts.

An indigenous community in Porac, Pampanga can now enjoy secure ways of saving their hard-earned money. The Aetas who live on farming, have recently opened Cebuana Lhuiillier Micro Savings accounts during an Iponaryo cascade.

“We are happy that an Aeta community is now part of our growing number of Iponaryos who are a step closer to financial inclusion. This complements our #KayaNa: Unbanked Filipinos No More movement which provides unbanked and underbanked Filipinos with access to a savings account,” said Jean Henri Lhuillier, Cebuana Lhuillier president and CEO.

During the cascade conducted by Iponaryo Ambassadors, the community members were excited to read the Cebuana Lhuillier Iponaryo booklet and do the invisible P50 savings challenge.

Nakakatuwa po na may ganito na pala ang Cebuana Lhuillier, para ‘yung ipon namin na kakaunti galing sa pagsasaka at pangangalakal ay pwede naming itago sa Cebuana at kunin kapag kailangan,” said Jojo Lansang, a Barangay Kagawad who is also an Aeta.

Iponaryo Ambassadors from nearby Cebuana Lhuillier branches and offices reached Barangay Villamaria and Barangay Diaz, in Sitio Tarik, Pampanga after climbing a mountain and trekking through muddy terrain.

From as early as June 2019, 8,000 Cebuana Lhuillier employees, dubbed “Iponaryo Ambassadors”, have been conducting cascades nationwide to promote the value of micro savings. In September, over two million Filipinos have already opened a Cebuana Lhuillier Micro Savings account to jumpstart their Iponaryo journey.

Cebuana Lhuillier strengthens local remittance network; inks partnership deal with LBC

Cebuana Lhuillier, the Philippines’ largest micro-financial services provider, has partnered with LBC Express Inc., the market leader in retail and corporate courier and cargo, money remittance, and logistics services, to further expand the reach of its local remittance business.

The partnership will provide Cebuana Lhuillier clients with access to a wider range of domestic remittance facilities, leading to more convenient and more accessible money transfers to their loved ones—leveraging on Cebuana Lhuillier’s 2,500 branches nationwide and LBC Express’ 1,400 cargo and logistics facilities, including its domestic partners and agents.

“For more than 30 years, we have been committed to ensuring that every Filipino will have access to the financial services they need. This partnership with LBC Express is a testament to our company’s decades-long commitment to provide relevant services by continuously expanding our reach, developing more innovative platforms, and exploring more untapped channels to enable the unbanked and underbanked Filipinos better access to financial services,” said Jean Henri Lhuillier, Cebuana Lhuillier president and CEO.

Cebuana Lhuillier senior executive vice president Philippe Andre Lhuillier adds, “Both Cebuana Lhuillier and LBC are known in the industry for providing linkages to every Filipino and their loved-ones. Through this partnership, KaCebuanas, regardless of their location in the Philippines, will have access to additional domestic remittance outlets available nationwide through LBC’s network.”

The partnership of two of the country’s most recognized brands is a practical step to owning the last mile in the local money transfer business. 

“By combining LBC and Cebuana Lhuillier’s extensive network, we’ll be in a much better position to reach more Filipinos. This joint venture will allow us to expand our services, offer more convenient and innovative solutions and ultimately, move more lives. This meaningful tie-up is in line with our mission to bring our services closer to everyone,” said Miguel Angel Camahort, LBC Express Holdings Inc. president and CEO.

As a company that offers an extensive line of financial solutions to Filipinos, Cebuana Lhuillier is dedicated to establishing its presence in new and strategic areas nationwide. Part of this is the development of retail and corporate partners to expand its remittance network. LBC serves as the perfect partner that will help Cebuana Lhuillier fulfill this goal, thanks to its strategic locations spread across the Philippines. 

LBC Express is the country’s pioneer express delivery and cargo shipping and 24-hour door-to-door delivery. Today, it is one of the most trusted courier, cargo and logistics, and remittance service providers with a combined network of 6,400 locations, partners, and agents in over 30 countries.

Why the Biggest Microfinance Institution in the Philippines is Investing in Blockchain Startup SCI Ventures

Written by Mike Mislos

August 8, 2019 – Cebuana Lhuillier taking a stake in blockchain and fintech startup SCI last June is a sign of change for both companies when it comes to how they plan to forge their future ahead together. The partnership will signal SCI playing a role in their digital transformation while also potentially helping the trusted remittance outlet to explore blockchain and cryptocurrency. One low hanging fruit is enabling the use of blockchain-powered transactions or financial services via Cebuana outlets across the Philippines.

Last Mile Powerhouse Cebuana Lhuillier

In remittance transactions, the last mile refers to that outlet where a customer can finally withdraw the cash sent to them by someone, probably from abroad or the metro. In the local setting, we sometimes refer to pawnshops and money changers as the last mile outlets. The largest of them all is Cebuana Lhuillier.

With over 2,500 branches in the Philippines, Cebuana Lhuillier is in front of more than 70% of the country’s unbanked population. Recognizing digital transformation as its next big priority, Cebuana’s parent company P.J Lhuillier is aware of the trend where fintech companies partner with brick and mortar remittance outlets to create a digital presence or update their old processes with the times.

SCI Stake Acquisition

Because of that, P.J Lhuillier acquired a stake in SCI Ventures (Satoshi Citadel Industries) in order to kickstart this digital transformation. SCI will be a key piece in a multi-pronged approach to introduce cutting-edge financial technology to Cebuana Lhuillier’s 4,000 domestic partners and one million combined physical and virtual touchpoints worldwide.

SCI Ventures and Blockchain

SCI, a pioneer Bitcoin and blockchain company in the Philippines is at the forefront of the rising demand for cryptocurrency and other digital assets. As one of the few companies in the Philippines with a virtual currency license, it is legally allowed by the government to facilitate crypto to fiat transactions and vice versa. Data from the country’s Central Bank, the Bangko Sentral ng Pilipinas (BSP) has revealed that virtual currency transactions have doubled in 2018. If we looked further, data from 2017 also revealed increased crypto transactions in the Philippines vs the previous years. This data came from reports submitted by virtual currency-licensed companies like SCI Ventures.

Low Hanging Fruit

SCI Co-founder Miguel Cuneta welcomed the partnership with the giant financial service provider as a step forward for both companies. “We hopefully will be able to play a role in Cebuana’s move into the digital fintech world, and maybe even explore potential use cases for blockchain technology and cryptocurrency in the future,” he said in our exclusive interview.

One low hanging fruit, he said, is enabling the use of blockchain-powered transactions or financial services via Cebuana outlets. This is significant because, currently, Cebuana Lhuillier has 11 million active users in their loyalty card program and serves over 25 million Filipinos around the world.

“They basically have the audience already onboarded. Cebuana is one of the most trusted brands in the country, and since trust is a major consideration as to why Filipinos would use a financial service, they already have that advantage going for them.”- Miguel Cuneta, Co-founder, SCI Ventures

Cebuana Lhuillier President and CEO Jean Henri Lhuillier said:

“This is another milestone in our continuing pursuit to expand our horizon and make a significant impact as we enter the digital arena. With our robust 2,500 branch network and strong partnerships with key financial players such as SCI in place, we are ready to take advantage of our unique ‘bricktech’ set-up and make our mark”

One Step Towards Blockchain and Crypto Awareness

With the country being one of the biggest recipients of remittances from around the world, Cebuana Lhuillier can benefit from using blockchain as a way to move money. Apart from transfer speed, what’s important here is the cost efficiency because with blockchain, there is no need to trust more middlemen companies and will allow more partners that can make use of Cebuana as a cashout partner.

SCI Ventures is not just doing business remitting money through blockchain. For many years, it has been a thought leader in the blockchain and crypto space in the Philippines, spreading the tech’s advantages and usecases through meetups, seminars, and even conferences, government, universities, and private offices where they are often invited to talk more about this disruptive technology. The partnership will potentially allow SCI to have a more hands-on approach in Cebuana’s transformation and will make them more aware for the possible use cases of blockchain and cryptocurrency. As mentioned, Cebuana Lhuillier is the biggest non-bank financial institution in the Philippines. Turning them into blockchain can make haste of one of SCI’s vision – to use fintech and blockchain technology to provide accessible financial services for everyone.

Cebuana Lhuillier launches quick, easy remittance service app in US through Pangea Connect

Cebuana Lhuillier, the country’s largest microfinancial services provider, has launched a mobile remittance application, Quikz, in the United States, through its partnership with Pangea Money Transfer.

“Partnering with Pangea allows us to help improve the lives of our customers and better connect them to their family members overseas,” said Jean Henri Lhuillier, president and CEO of Cebuana Lhuillier. “Pangea’s secure, quick, and easy money transfer technology supports better financial security and more opportunities for Filipinos who want a convenient way to send and receive funds.”Through the money remittance application, Cebuana Lhuillier customers will soon own more of the transfer process and directly connect to senders in the US. 

“We are excited to work with Cebuana Lhuillier on this groundbreaking service for Filipino customers in the United States. This partnership expands our mobile remittance technology to even more senders, contributing to our goal of bringing effortless money transfer to those who need it most.” said NishuThukral, Pangea Money Transfer CEO, as the partnership is expected to bring Pangea’s international money-sending solution to a massive user base.

Available on the Apple App and Google Play stores for customers in the United States, Quikz is powered by Pangea Connect and is the company’s new Remittance-as-a-Service (RaaS) offering. Cebuana Lhuillier’s mission of enabling more Filipinos to have access to financial solutions ties perfectly with Pangea’s goal of financially empowering underserved communities. Pangea’s technology, meanwhile, works well with Cebuana Lhuillier’s brand salience and its extensive network of 2,500 branches nationwide to create a seamless money remittance service. As Cebuana Lhuillier Quikz continues to gain momentum, Pangea and Cebuana Lhuillier will make adjustments to further tailor fit the mobile app to the needs and preferences of users worldwide. Pangea plans to kick off more brand partnerships, expanding its RaaS offering to companies in other territories around the globe.

Cebuana Lhuillier wins international customer service awards for second time

 

 

Cebuana Lhuillier officers join Jean Henri Lhuillier, President and CEO in posing with the International Service Excellence award was during the company’s Client Experience Awards. (from left to right : Rolando Dario, Regional Manager, Jose Miguel Jimenez, First Vice President and Head of Pawnshop Operations, Ergilio Ong, First Vice President and Head of Information and Communications Technology, Marissa Ancog, First Vice President and Head of Corporate Planning, Jean Henri Lhuillier, President and CEO, Feliciano Vizcarra, Regional Manager, Vincent Gomez, Regional Manager, Joel Da Costa, Regional Manager)

Cebuana Lhuillier, the Philippines’ largest micro-financial services provider, won once again the distinction of being the ‘Best of the Best’ at the recently concluded 2018 International Service Excellence Awards (ISEA) by the Customer Service Institute of America (CSIA). The award cemented the company’s legacy as a global leader in the service experience.

“To receive this award for the second time validates the positive results of our tireless efforts to continuously improve and provide only the best customer experience to every client we serve,” said Cebuana Lhuillier President and CEO Jean Henri Lhuillier. The well-respected Filipino businessman and philanthropist added, “On behalf of the company, I would like to express my deepest gratitude to CSIA for recognizing Cebuana Lhuillier once again as a pillar of excellence in quality customer service. We will continue to find new and innovative ways to offer products and services that are more accessible and relevant to our patrons and that adhere to international customer service standards.”

 

CSIA Managing Director Christine Churchill noted that the winners of this year’s ISEA are organizations and individuals that are committed to service excellence by using a brilliant combination of their people and cutting edge technology to enhance their client experiences.       

“The 2018 awards race was absolutely outstanding! The calibre of entries and variety of industries represented were the most to date,” added Churchill who is also the vice president of the International Council of Customer Service Organizations (ICCSO). “It is exciting to see the great strides these organizations and leaders are taking.”

ISEA adheres to the International Customer Service Standard (ICSS), which provides a comprehensive and practical framework to assist organizations in delivering consistently high levels of service. This standard, based on the balanced scorecard methodology, reviews organizations to determine if the customer is the focus of the business and how that is supported through culture, processes, procedures, training, hiring practices, and daily actions.

 

It was in 2016 when Cebuana Lhuillier bagged its first “Best of the Best” award. In the same year, the company also secured its re-certified ICSS Gold status and achieved an overall average score of 8.70, the highest achieved by an organization, for the second year in a row.

CORPORATE AGENT PARTNERS

  • ACTION.ABLE, INC.
  • ALL ACCESS GATEWAY INC.
  • ANTRECCO (AGUSAN DEL NORTE TEACHERS, RETIREES, EMPLOYEES & COMMUNITY COOPERATIVE)
  • ACM VIP
  • ALL CASH
  • AGRILIFE/ AGRIVET
  • ASENSO PINOY STORE, INC. (EASY DAY SHOP)
  • AVICOM ENTERPRISES
  • AYALA ALABANG VILLAGE ASSOCIATION
  • BAUG CARP MULTI PURPOSE COOPERATIVE
  • BAGUIO BENGUET COOP
  • CARD BANK INC
  • CARD MRI RIZAL BANK INC
  • CARD SME BANK
  • CARITAS BANCO NG MASA, INC.
  • CEBU PEOPLE’S MULTIPURPOSE COOPERATIVE
  • CIS BAYAD CENTER, INC
  • COOPERATIVE BANK OF BOHOL, INC
  • COUNTRY BUILDERS BANK
  • CREDENCE FINANCING, INC.
  • CURAMED PHARMACY
  • DALTON PAWNSHOP AND JEWELRY INC.
  • DANIELA PAWNSHOP
  • DIRECT AGENT 5 (DA 5)
  • DEVELOPMENT BANK OF THE PHILS.
  • EXPRESSPAY INC.
  • EVRIJEM FOREIGN EXCHANGE AND MONEY REMITTANCE
  • FILHAI MULTI PURPOSE COOPERATIVE
  • GLOBAL PINOY REMITTANCE AND SERVICES (GPRS)
  • GEMARY PAWNSHOP AND JEWELRY (CORP.)

OVER 600 BILLER PARTNERS NATIONWIDE

  • 123 FINANCE CORPORATION
  • 123 LENDING CORPORATION
  • 2C2P
  • 8AMC (VIA ECPAY)
  • ABEJO WATERS CORP.
  • ABRA
  • ACOM CONSUMER FINANCE CORPORATION
  • ACTIVE REALTY & DEVELOPMENT CORP.
  • ADA MANUFACTURING CORPORATION (VIA ECPAY)
  • AEON CREDIT SERVICE
  • AETERNITAS CHAPELS AND COLUMBARIUM (VIA ECPAY)
  • AFC SME FINANCE INC
  • AFTERWEST MICROLOANS INC
  • AGODA – DRAGONPAY
  • AGRIBANK
  • AGRO-INDUSTRIAL FOUNDATION COLLEGE OF THE PHILS.
  • AGUSAN DEL NORTE ELECTRIC COOPERATIVE, INC.
  • AIR YOU GO TRAVELS PHILIPPINES CO.
  • AKLAN ELECTRIC COOPERATIVE, INC.
  • ALAMINOS CITY WATER DISTRICT (VIA ECPAY)
  • ALLIANZ PNB LIFE INSURANCE INC.
  • ALPHA FUND SAVINGS & CREDIT COOPERATIVE (VIA ECPAY)
  • AMADEO WATER DISTRICT (VIA ECPAY)
  • AMYA POLYTECHNIC COLLEGE, INC. AND FINANCING CORPORATION (LENDPINOY)
  • ANGAT WATER DISTRICT (VIA ECPAY)
  • ANGELES ELECTRIC COMPANY ANGELICUM SCHOOL , INC. ILOILO CITY (VIA ECPAY)
  • ANJELMAN REAL ESTATE LEASING
  • ANTIQUE ELECTRIC COOP, INC ANTRECCO (BILLS PAYMENT)

OVER 600 BILLER PARTNERS NATIONWIDE

  • 123 FINANCE CORPORATION
  • 123 LENDING CORPORATION
  • 2C2P
  • 8AMC (VIA ECPAY)
  • ABEJO WATERS CORP.
  • ABRA
  • ACOM CONSUMER FINANCE CORPORATION
  • ACTIVE REALTY & DEVELOPMENT CORP.
  • ADA MANUFACTURING CORPORATION (VIA ECPAY)
  • CREDIT SERVICE
  • AETERNITAS CHAPELS AND COLUMBARIUM (via ECPAY)
  • AFC SME FINANCE INC
  • AFTERWEST MICROLOANS INC
  • AGODA – DRAGONPAY
  • AGRIBANK
  • AGRO-INDUSTRIAL FOUNDATION COLLEGE OF THE PHILS.
  • AGUSAN DEL NORTE ELECTRIC COOPERATIVE, INC.
  • AIR YOU GO TRAVELS PHILIPPINES CO.
  • AKLAN ELECTRIC COOPERATIVE, INC.
  • ALAMINOS CITY WATER DISTRICT (via ECPAY)
  • CREDENCE FINANCING, INC.
  • CURAMED PHARMACY
  • DALTON PAWNSHOP AND JEWELRY INC.
  • DANIELA PAWNSHOP
  • DIRECT AGENT 5 (DA 5)
  • DEVELOPMENT BANK OF THE PHILS.
  • EXPRESSPAY INC.
  • EVRIJEM FOREIGN EXCHANGE AND MONEY REMITTANCE
  • FILHAI MULTI PURPOSE COOPERATIVE
  • GLOBAL PINOY REMITTANCE AND SERVICES (GPRS)
  • GEMARY PAWNSHOP AND JEWELRY (CORP.)

List of Accepted Government/ Valid IDs

  • Passport
  • Driver’s License
  • Professional Regulation Commission (PRC) ID
  • National Bureau of Investigation (NBI) Clearance
  • Police Clearance
  • Postal ID
  • Voter’s ID
  • Philippine Identification System (PhilSys) ID
  • Government Service Insurance System (GSIS) e-Card
  • Social Security System (SSS) ID
  • Senior Citizen’s ID
  • Overseas Workers Welfare Administration (OWWA) ID
  • OFW ID
  • Seaman’s Book
  • Alien Certification of Registration (ACR)
  • Barangay Certificate or ID (with picture and signature)
  • Birth Certificate (applicable to minors only)
  • Firearm License
  • Immigrant Certificate of Registration
  • Marriage License
  • National Council for the Welfare of Disabled Persons
  • New TIN ID
  • OWWA ID
  • Student ID
  • Alien Certification of Registration (ACR) / Immigrant Certificate of Registration
  • Government Office or Government Owned and Controlled Corporations (GOCC) ID (e.g. AFP ID, HDMF (Pag-ibig Fund) ID, etc.
  • Certification from the National Council for the Welfare of Disabled Persons (NCWDP)
  • Department of Social Welfare and Development (DSWD) Certification
  • Integrated Bar of the Philippines ID (IBP)
  • Company IDs issued by private entities or institutions registered with or supervised or regulated either by the BSP (Bangko Sentral ng Pilipinas), SEC (Securities and Exchange Commission) or IC (Insurance Commission)

IDs Accepted

As required by Bangko Sentral ng Pilipinas (BSP), clients who engage in a financial transaction with covered institutions for the first time shall be required to present the original and submit a clear copy of at least ONE (1) valid photo-bearing identification document issued by an official authority. For our clients’ convenience, Cebuana no longer requires submission of the photocopied ID. IDs are captured using a webcam in all branches. Clients are also required to submit an updated photo and other relevant information whenever the need for it arises.

Forms of identification accepted are the following;

Pawn Accepted IDs
1. Passport
2. Driver’s License
3. Professional Regulation Commission (PRC) ID
4. National Bureau of Investigation (NBI) Clearance
5. Police Clearance
6. Postal ID
7. Voter’s ID
8. Philippine Identification (PhilID) card
9. Social Security System (SSS) Card / Unified Multi-Purpose ID (UMID)
10. Barangay Certification
11. Government Service Insurance System (GSIS) e-Card
12. Senior Citizen Card
13. Overseas Workers Welfare Administration (OWWA) ID
14. OFW ID
15. Seaman’s Book
16. Alien Certification of Registration/Immigrant Certificate of Registration (for foreigners)
17. Government Office and GOCC ID, e.g., Armed Forces of the Philippines (AFP ID)
18. Home Development Mutual Fund (HDMF ID)
19. Certification from the National Council for the Welfare of Disabled Persons (NCWDP)
20. Department of Social Welfare and Development (DSWD) Certification
21. Integrated Bar of the Philippines (IBP) ID
22. Company IDs issued by private entities or institutions registered with or supervised or regulated either by the Bangko Sentral ng Pilipinas, Securities and Exchange Commission or Insurance Commission
23. ID issued by the National Council on Disability Affairs (NCDA)