- 1. GENERAL PROVISIONS:
- 1.1. DEFINITIONS
- Cebuana Lhuillier Rural Bank (“CLRB” or the
“Bank”) – A rural bank duly registered with the Bangko Sentral ng Pilipinas (BSP)
and licensed as an Electronic Banking and Electronic Money Issuer. - Cebuana Lhuillier Pawnshop (or “Cash Agent”)
– is the accredited 3rd party service provider of the CLRB. - Deposit Account – This refers to interest-
or non-interest-bearing deposits which are withdrawable upon demand thru available
bank channels. - Micro Savings Account – refers to an interest
bearing deposit which is linked to the 24k Cebuana Card or other proprietary card
that may be issued by CLRB which may be accessed thru its channels such as but not
limited to Cash Agents. Should the Client exceed the maximum balance of PHP50,000.00,
the Bank shall convert the basic deposit account to a regular deposit account thus
the terms and conditions for regular deposit accounts shall apply. - e-Money Account – An account that stores Philippine
Peso (Php) value which resides in the e-Money system. It may be linked to the Account
Holder’s electronic device such as mobile phone and which may be evidenced by a
physical 24k Cebuana Card or other proprietary card that may be issued by CLRB - Know Your Customer (KYC) – is a process to
establish the full identity of individuals looking to transact with a financial
firm, which is usually done by requiring identification cards from a client as required
by the Bangko Sentral ng Pilipinas (BSP). - Personal Identification Number (PIN) – a personalized
digit code used to access the account and make transactions. - Cebuana Lhuillier 24K Card (or “24k Card”)
– a valid and unexpired rewards card issued by a Cebuana Lhuillier Pawnshop or Cebuana
Lhuillier PeraPadala outlet to qualified clients who become entitled to exclusive
privileges, discounts, freebies, and special service offerings. It is non-transferable
and must be presented only by bonafidecardholders
- Cebuana Lhuillier Rural Bank (“CLRB” or the
- 1.2 THE AGREEMENT – This Agreement governs the relationship
between the Client and the Bank.. The Bank may enact, modify or amend these terms
and conditions, from time to time, as are customary in the conduct of the banking
business or are in its judgment necessary for the protection of the Client and the
Bank.
- 1.3 CLIENT INFORMATION –The Client hereby warrants
that all information pertaining to his/her identity and personal circumstances are
true and correct. The Client hereby allows the Bank to verify said information.
Further, the Client confirms, declares and acknowledges that the mobile phone number
and e-mail address provided to CLRB are owned/under the control of the Client and
that, any communication made from and to the said mobile number and/or e-mail address
shall be automatically treated by CLRB to be directly coming from the Client, unless
otherwise advised in writing. The Client shall update, whenever required by the
Bank, information provided during account opening, such as address, mobile phone
number and email address and shall notify the Bank immediately, in writing, of any
change in his/her contact details and information. The Bank shall hold these details
as true and complete in the event that no update is given unless otherwise advised
in writing.
- 1.4 RECORD OF TRANSACTIONS – The Client is responsible
for verifying the e-Money and/or Deposit transaction history details and records
to make sure that there are no unauthorized transactions. The Client should likewise
review and reconcile transaction records/details for any errors or unauthorized
transactions promptly and thoroughly.
- 1.5 ACCOUNT AND CARD SECURITY – The Client shall
be responsible for the security of his/her 24K Card or other proprietary card that
may be issued by CLRB and for the maintenance of his/her PIN and/or online password.
The Client acknowledges that his/her PIN and/or password are known only by him/her,
and not by anyone else, nor by the Bank or the Cash Agent. The Client shall be responsible
for all transactions processed through the use of the 24K Card (or other proprietary
card issued by the Bank) and the PIN and/or password whether or not the transactions
were made with the Client’s knowledge or authority. The Client shall hold the Bank,
the Cash Agent, its officers and employees free and harmless from any and all losses,
damages, or liabilities incurred or suffered in connection with the Client’s disclosure
of his/her PIN and/or password. In case the 24K Card or other proprietary card is
lost, stolen or destroyed, the Client agrees to immediately notify the Bank by calling
Cebuana CARES Hotlines of such loss within twenty-four (24) hours, via telephone
from 9am-6pm, Monday to Sunday or submit a written report to any Cebuana Lhuillier
branch. All activities and transactions made thru the use of the 24K Card or other
proprietary card prior to the report of the loss shall continue to be the liability
of the Client.
- 1.6 REFERENCE NUMBER – Each successful transaction
shall be evidenced by a system-generated Reference Number, which shall be transmitted
to the Client’s enrolled mobile number, e-mail address or validation form, whichever
is applicable, for records purposes.
- 1.7 TRANSACTION DATE – The Bank will effect the
Client’s transactions provided there are sufficient cash value available in the
Client’s deposit or e-money account. It is the responsibility of the Client to ensure
that sufficient cash or cash value are available in the Client’s deposit or e-money
account at all times to cover any of the transactions, immediate or scheduled, and
that the 24k Card or other proprietary card is active. Any charges or penalties
as a result of an unsuccessful transaction due to insufficiency of cash or cash
value or cancelled card will be the sole responsibility of the Client and shall
be for the account of the Client.
- 1.8 ACTIVATION AND DE-ACTIVATION OF DEPOSIT / E-MONEY
ACCOUNT FEATURES – CLRB reserves the right to add, discontinue or deactivate
features or functions upon sixty (60) calendar daysnotice to the Client through
SMS and/or email.
- 1.9 TERMINATION/SUSPENSION OF ACCOUNT – The Client
may request CLRB to terminate or suspend the Deposit/e-Money account by submitting
a written request to the Cebuana CARES or any Cebuana Lhuillier Pawnshop branches.
The Client shall remain responsible for any transactions made on the account until
the time of termination or suspension of the use of the card. The Bank also reserves
the right to terminate or suspend the Client’s use of the card or close the account
at any time with or without prior notice, and in any of the following instances:
a) discovery of any form of fraud; b) violation of any of the provisions of the
terms and conditions and rules and regulations of CLRB supplementary thereto; and
c) other grounds warranted by law. The Bank is authorized to report such termination,
suspension or closure to the BSP or to any monitoring body of the BSP. The Client
shall hold the Bank free and harmless from all liabilities, claims and demands arising
from the above actions of the Bank.
- 1.10 DISPUTES ON TRANSACTIONS – The details in the
Deposit/e-Money Account’s transaction records are presumed true and correct unless
the Client notifies the Bank thru Cebuana CARES in writing of any disputes thereon
within fifteen (15) calendar days from the date of transaction. If no dispute is
reported within said period, all transaction details and records are deemed true
and correct. Disputed transactions shall only be adjusted once the claim/dispute
has been properly processed, investigated, and proven to be in favor of the Client.
- 1.11 EXCLUSION FROM LIABILITY – CLRB makes no warranty,
express or implied, regarding the performance of this Agreement or the electronic
banking functionalities or other services offered hereunder. CLRB electronic banking
service is offered on an “as is” or “asavailable” basis without warranties of any
kind, except those required by law and other rules and regulation issued by pertinent
government agencies. CLRB further makes no warranty (1) as to the content, quality
or accuracy of data or information provided by CLRB hereunder or received or transmitted
using the electronic banking channels; (2) as to any service or product obtained
using the electronic banking service; (3) that the electronic banking service will
be uninterrupted or error-free; or (4) that any particular result or information
will be obtained. CLRB shall not be liable for any loss, added cost, compensation,
damage or liability that the Client may incur as a result of any delay, interruption
or termination of the electronic banking transaction whether caused by administrative
error, technical, mechanical, electrical or electronic malfunction or any cause
beyond CLRB’s control (including but not limited to acts of God, labor disputes,
failure of communication lines, interconnection problems, mobile phone signal/reception
problems, interference or damage by third parties).
- 1.12 LIMITATION OF LIABILITY – Subject to the provisions
herein, if CLRB is found liable for any act or omission for any reason whatsoever,
the liability of CLRB shall be limited to the amount of the relevant transaction
or actual damages to the Client, whichever is lesser. CLRB shall not be liable to
the Client for any indirect, special, exemplary, punitive or consequential loss
or damages arising from the use of 24k Card or other proprietary card, including
but not limited to lost opportunities or profit.
- 1.13 ANTI-MONEY LAUNDERING – The Client warrants
that he/she is aware of the provision of R.A. No. 9160 (Anti-Money Laundering Act
of 2001) and acknowledges that his/her account is subject to the provisions of R.A.
No. 9160, including any and all amendments, rules or regulations pertaining thereto.
The Client hereby agrees to keep the Bank, its directors, officersand employees
free and harmless from any and allliabilities for any action taken in compliance
therewith.
- 1.14 DATA PRIVACY – The Bank is committed to respecting
and protecting data privacy rights of the Client as a data subject in accordance
with R.A. 10173 (“Data Privacy Law of 2012”), its Implementing Rules and Regulations
and other applicable laws of the Republic of the Philippines. In the course of providing
services to the Client, CLRB and the Cash Agent may collect information (including
personal information) relating to the Client, including the transactions, accounts,
account information or records. For this purpose:- The Client agrees that he/she will receive transaction notifications, and be regularly
updated by the Bank and its subsidiaries and affiliates (hereinafter, “Cebuana Lhuillier
Group”)of their products and services, and thus understand fully that his/her foregoing
information will accordingly be shared. - The Client understands that the information collected, to be processed and retained
shall be for the following purposes: client identification; profiling; direct marketing
and cross-selling of products; and compliance to BSP rules, AMLA and such other
purposes that may be required or allowed by law. The Client has been informed that
he/she have the option not to give the foregoing information, in which case he/she
understands that his/her transaction will not be processed. The client has also
been informed that he/she can make corrections to any inaccurate or deficient information
and have the option to withdraw his/her consent prior to the processing of his/her
transaction by emailing Cebuana Lhuillier at
[email protected] or calling Telephone Numbers: (02) 7759-9800/(02) 8779-9800 - Any Concerns about Data Privacy can be reported by the Client to
[email protected]. Client is encouraged to visit https://privacy.gov.ph to know more about R.A. 10173. - The Client hereby certifies that the information provided to the Bank are freely
and voluntarily given and are true and correct to the best of his/her knowledge.
Further, the Client hereby authorizes the Bank and the Cebuana Lhuillier Group to
disclose to its partners, agents or other clients his/her above information to aid
in any and all investigations that may be initiated on account of, or in relation
to any concerns that may arise out of this transaction.
- The Client agrees that he/she will receive transaction notifications, and be regularly
- 1.15 DISCLOSURE OF INFORMATION – The Client acknowledges
that the Philippine government, United States government and governments of other
foreign jurisdictions where transactions pertaining to his/her account may transpire,
may require the Bank, its branches and agencies, and the Cebuana Lhuillier Group
to disclose or produce information concerning his/her account. For this purpose,
the Client hereby waives his/her rights under R.A. 1405 (Law on Secrecy of Bank
Deposits), R.A. 6426 (Foreign Currency Deposit Act of the Philippines), R.A. 8791
(General Banking Law of 2000), or any other pertinent law or regulation, as the
same may be amended from time to time, and hereby authorizes the Bank, its branches
and agencies, and all of the Bank’s subsidiaries or affiliates, without prior notice
to the Client, to make any and all disclosure of information regarding the account
as may be required. The Client hereby holds the Bank, its directors, officers, employees
and other duly authorized representatives free and harmless against any and all
liability arising from any loss or damage which the Client may incur or suffer as
a result of such disclosure. - 1.16 CONSENT TO SHARE INFORMATION – For the purposes
of (a) sales and marketing activities, cross-referencing, status inquiry, cross-selling
or the offering of the various products and services of the Bank and the Cebuana
Lhuillier Group, including but not limited to, credit opinion and evaluation by
and for an entity belonging to the Cebuana Lhuillier Group, or application for insurance
products with an insurance company within Cebuana Lhuillier Group; (b) compliance
with legal, regulatory or other contractual obligations of the Bank; and (c) providing
efficient services, the Client hereby gives its consent to, and authorizes the Bank
to process, obtain, collect, record, organize, store, update, modify, use, access
and/or share/disclose within the Cebuana Lhuillier Group and third party service
providers, with corresponding duty to keep such information confidential, without
prior notice to the Client, relevant account information/data/opinion pertaining
to the Client, including but not limited to personal circumstances, privileged information,
sensitive personal information, account opening, account balances, transaction history,
promo subscription, redemption records and any and all other information pertaining
to all account/s now existing or which may hereafter to be opened, which authorization
shall constitute a consent and shall exempt the Bank and/or the Cebuana Lhuillier
Group from liability under any and all bank deposit secrecy laws, including but
not limited to, R.A. 1405 or The Law on Secrecy of Bank Deposits, R.A. 6426 or The
Foreign Currency Deposit Act and R.A. 8791 or The General Banking Law, as well as
R.A. 10173 or the Data Privacy Act of 2012 and other confidentiality laws enforced
or which may hereinafter enforced. The absence of any written notice to the contrary
shall be deemed by the Bank as the Client’s continuing consent under the bank secrecy,
privacy and confidentiality laws, as abovementioned. The Client shall notify the
branch in writing if he /she wishes to withdraw the consent to the sharing of information
provided herein.
- 1.1. DEFINITIONS
- 2. FOR E-MONEY ACCOUNT:
- 2.1 PRODUCT FEATURES/ TRANSACTIONS – The 24K Card,
as an e-Money instrument, is re-loadable. The e-Money may only be redeemed at face
value. It shall not earn interest or rewards and other similar incentives convertible
to cash, nor be purchased at a discount. Further, e-Money is not considered a deposit
account hence, it is not insured with the Philippine Deposit Insurance Corporation
(PDIC). The e-Money is subject to aggregate monthly load limit of One Hundred Thousand
Pesos (Php100,000.00) unless a higher amount has been approved by the Bangko Sentral
ng Pilipinas (BSP). - 2.2 FEES, RATES AND OTHER CHARGES –The Client agrees
to pay applicable fees and charges related to the e-Money Account linked to a24K
Card or proprietary card that may be issued by the Bank and its use, such as but
not limited to, remittance, processing, load and encashment fees. Such fees and
or charges shall be inclusive of Philippine taxes and shall be debited from the
e-Money cash value or paid upfront without further notice. Applicable fees may be
found at the Bank’s website www.cebuanalhuillierbank.com
- 2.1 PRODUCT FEATURES/ TRANSACTIONS – The 24K Card,
- 3. FOR DEPOSIT ACCOUNT:
- 3.1 PRODUCT FEATURES/ TRANSACTIONS – Deposits and
withdrawals shall be made by the depositor and must be secured by the 24K Card or
other proprietary card issued by CLRB. The Client agrees that no deposit and/or
withdrawal shall be made in the absence of the 24K Card or proprietary card issued
by CLRB. The Bank may impose or change transaction and card balance limits at its
option pursuant to applicable to laws, subject to thirty (30) days prior notice
to Depositor.Deposits are insured with Philippine Deposit Insurance Company (PDIC)
for up to the maximum amount of Five Hundred Thousand Pesos (Php500,000.00).
- 3.2 FEES, RATES AND OTHER CHARGES – The Client agrees
to pay applicable fees and charges related to Micro Savings and other deposit accounts
which may or may not be linked to 24K Card or other proprietary card issued by CLRB
and its use, such as but not limited to withdrawal. Such fees and or charges shall
be inclusive of Philippine taxes and shall be debited from the Depositor’s account
or paid upfront without further notice. Applicable fees may be found at the Bank’s
website www.cebuanalhuillierbank.com
- 3.3 INTEREST – The interest rate on Savings Deposit
shall be computed on the basis of average daily balance provided the required minimum
balance for the day, if there is any interest earned shall be credited on a monthly
basis.A 20% withholding tax shall be withheld and deducted by the Bank from the
interest income on savings deposit (P.D. 1994). - 3.4 TRANSACTION HISTORY STATEMENT – A Statement
of Account bearing all of the transactions for this account shall be made available
by the Bank. The Client agrees to receive it through his/her nominated email address
and/or may be requested thru SMS.
- 3.1 PRODUCT FEATURES/ TRANSACTIONS – Deposits and
- 4. MISCELLANOUS PROVISIONS –
- 4.1 CLIENT SUPPORT – The Bank is regulated by the
BangkoSentralngPilipinas (BSP). For any issues, concerns, clarifications, complaints
or inquiries, the Client may contact the Bank through Cebuana CARES Hotlines via
the following: - Phone : (02) 7759-9800/(02) 8779-9800
- SMS : 0917-81CARES (22737) GLOBE / 0918-81 CARES (22737)
- SMARTEmail : [email protected]Address : 5/F PJL Corporate Center – Annex II, 1782 Nicanor Garcia corner
CandelariaSts., Brgy. Valenzuela, Makati City 1208
- 4.2 AMENDMENTS – The Bank, may at any time and for
reasons it may deem proper, amend, revise or modify these Terms and Conditions.
Any such amendment, revision or modification shall bind the Client upon notice (personal
or by publication, through posting in the Bank’s website or the Bank’s or Cash Agent’s
premises). If the Client does not agree with the new/revised terms and conditions,
he/she shall notify the Bank to terminate the agreementwithin thirty (30) days from
receipt of the individual notice or thirty (30) days from issuance of public notice.
Failure to notify the Bank within the prescribed period shall be construed as acceptance
by the Client of any such amendments, revisions or modifications.
- 4.3 NOTICE – All communications and notices required
to be given to the Client shall be transmitted by SMS and/or electronic mail to
his mobile cellphone number and/or email addressappearing in the Account Opening
documents or at such other mobile phone number and/or email address that may hereafter
be given in writing by the Client to the Bank.
- 4.4 BINDING EFFECT – These Terms and Conditions
are binding on the Client and his/her heirs, executors, administrators and assigns.
- 4.5 GOVERNING LAW – These Terms and Conditions shall
be governed by and construed in accordance with the laws of the Republic of the
Philippines. Any dispute arising hereunder shall be submitted to the exclusive jurisdiction
of the proper courts of Bacoor, Cavite.
- 4.1 CLIENT SUPPORT – The Bank is regulated by the