You may file claim by visiting any of 2,500 Cebuana Lhuillier branch
Category: Knowledge Base
?How do I renew my insurance
You may renew and repurchase insurance policy once it has matured. Visit any of 2,500 branches.
?Can I get insurance for someone other than me
Yes this is possible but the person to be insured needs to be present during insurance purchase.
?Can I get multiple insurance products
Yes you can get multiple insurance products.
?Can I authorize someone else to claim my money
No, only the person named as the beneficiary can claim the remittance
?Can I claim on a holiday
As long as the branch is open and funds are available you may claim even on holidays.
?Where do I claim my remittance
You may claim it in any Cebuana Lhuillier Branch or thru our authorized agents or partners.
?When do I get my remittance
It usually takes a few hours or within 24hrs but may also depend on the availability of the funds and the process of the sending partner.
?How do I cancel my remittance
If the remittance is still unclaimed you may request a refund by visiting the branch. Bring a letter of request and a valid ID when doing so.
?Paano kung hindi ako maka-bisita sa branch para i-renew ang aking nakasangla na item
Maaari kang mag-authorize ng tao na maaaring mag-renew para sa iyo o mag-avail ng renew anywhere option.