The sender may visit any branch of Cebuana Lhuillier to change the receiver’s name. The sender needs to bring the Pera Padala form and present a valid ID. There is an amendment fee of Php10.
Category: FAQ
What are the acceptable IDs when pawning
As required by BSP, Clients who engage in a financial transaction with covered institutions for the first time shall be required to present the original and submit a clear copy of at least ONE (1) valid photo-bearing identification document issued by an official authority. For our clients’ convenience, Cebuana no longer requires submission of the photocopied ID. IDs are captured using a webcam in all branches. Clients are also required to submit an updated photo and other relevant information whenever the need for it arises.
Click here to see complete list of accepted IDs
Where would I see the contact number of your branches
Click here to check the branch contact number
What time are you open and closed
Business hours of branches vary. Click here to check the branch business hours.
Where do I claim my remittance
Clients may visit any branch to claim their remittance.
Am I required to avail of ProtectMAX insurance
Our ProtectMAX personal accident microinsurance is optional. However, we highly recommend that you avail of it, considering the premium benefits that you will enjoy if you have one. For only P50 per certificate, you will get up to P25,000 personal accident coverage plus P5,000 fire cash aid and P1,000 hospital cash assistance for four months.
What is the period of coverage of ProtectMAX
Each ProtectMAX personal accident microinsurance certificate is valid for four months from enrollment. You must renew your ProtectMAX certificates after four months to continue your eligibility for the claiming of benefits should the time of need arise.
Sample Partnership Faq
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Does a Money Remittance transaction have an expiry
Most money transfer transactions are valid for 5 years with the exception of international remittance via Moneygram which is valid only for 45 days.
I’m only sending money, why do I have to present a valid ID for this transaction
We only require IDs from clients who will be sending money remittance for the first time. This is in line with our compliance with the Bangko Sentral ng Pilipinas (BSP) policy of knowing our clients to ensure the safety and integrity of your transaction.